F.A.Q

General:

Q: How long will it take to upgrade my system?
A: This is a high demand website! I have a page dedicated to ETA times here.

Q: Can you place me on a waiting list for future products or restocks (i.e UltraHDMI)?
A:  Sorry I do not have the resources. It's a first come, first served webstore.

Q: Where are you located?
A:  In the western mountains of North Carolina.

Q: Did you receive my email?
A:  Please note, normal business hours are M-F 9-5 EST.  Emails are not received on weekends. Most answers can be found on this page.

Q: Can I email you regarding order updates?
A: You can, but I assure you I am working around the clock to get orders out on time.

Q: Will you let me know when it is delivered at your shop?
A: Your tracking number is the golden ticket to information. The USPS website has a tracking and email notification system. They can email or text you when the item is safely delivered here. That will keep you up to date on deliveries.  If a delayed or missing incoming package is detected I will contact you.

Q: Can you explain RGB setups and cabling to me? Is RGB the same as component?
A: I know some folks who can explain everything.  Check out MyLifeinGaming on youtube here  Start with the "RGB Master Class Series" Episode 1

Q: Can you help me troubleshoot or install items not purchased from your store?
A: Wish I had the time to help fellow modders and DIY enthusiast.  Unfortunately I can not help people with their DIY projects. I rarely have the spare time.

Q: Can I call you?
A: I need a secretary first, dealing with late night calls and international time zones proved very difficult in the past. Email is much more effective and I prefer a detailed written record of all order request.

Ordering:

Q: I placed a console upgrade order what's next?
A: The Mailing address & shipping instructions are included with the order confirmation letter and email. Ship your item to the address provided and write your order # number on the box. Very simple.

Q: When will your item be back in stock? The ETA date has changed or is not listed.
A:  If the estimated restock date is known it will be listed on the store page title. Otherwise I do not have a ETA date. I often rely on other vendors for parts (N64 HDMI for example) and the restock date is in their hands.  My listed ETAs are an estimated guess.

Q: I'd like a service, mod or part that isn't listed on your site, can you help me with this?
A: Currently I am only offering what is listed on the site. If it's not listed on the website it is not offered.  New services & items are being added regularly.

Q: Can I send you a broken barn-stored NES for a listed upgrade?
A: I mainly offer upgrade services here. Upgrades do not equal Repairs.  Those are two completely different services. Unfortunately I can only focus on upgrades at this time.

Q: It's sold-out can I pre-order?
A: No, I rarely offer pre-orders. If PreOrders are allowed it will be posted on the store listing.

Q: Can you email me when the item is back in stock?
A: No, I do not have the resources.  This is a first come, first served website. Twitter is a great source for RetroFixes news and big updates (follow me).

Shipping:

Q: How much is shipping?
A: Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page.

Q: What about international orders?
A: Kits, parts and other small items are offered to nearly all parts of the globe.  Console upgrade services are limited to USA only. Most orders will ship via "First Class International"  this service requires 2-5 weeks for delivery. Please understand this before ordering. Faster services are available at $45+USD If you experience unusually high shipping rates or no shipping options please let me know. Complete Worldwide shipping rates are under construction.

Q: How quickly do parts, games and other accessories ship-out from your store?
A:  All items (non repairs) normally ship in 2-4 business days. Maybe faster but no guarantees.

Q: Who pays for shipping?
A: Customer is responsible for all shipping charges.

Q: Should I include power adapters and controllers when I ship a console to you?
A: NO, Send only the main console or item being worked on.  I will not be held responsible for misc accessories hiding in your packing peanuts.
 

Q: I placed a console upgrade order what's next?
A: The Mailing address is included with the order confirmation email. Ship your item to the provided address and write your order #number on the box. Very simple.

Q: How should I pack a console?
A: USPS offers free shipping boxes at the Office.  They do not offer free tape or padding.  Make sure to use bubble wrap or foam. Plastic consoles are not invincible and will break if not properly padded and boxed.  If in doubt use a UPS store.  UPS will box everything and make your life easier. Please follow these safe shipping guidelines! I will not be held responsible for cracked or chipped consoles.

Q: How expensive is shipping a console to your shop?
A: Shipping a console here (28715) can be as low as $7. Try FedEx if USPS rates are above $15. I have seen $40 price differences between USPS and FedEx rates!  You can use this shipping calculator for USPS price quotes: https://postcalc.usps.com/

Q: If I send my console in a huge, heavy & oversized box will it return in the same packaging?
A: No, most consoles will ship in medium sized USPS box. It's safe, reliable and will save you money.

Q: Can I purchase a console via eBay/Amazon and ship directly to you for upgrades?

A: Yes but ask first. Make sure the seller places the RetroFixes order number on the box or have your contact info with the shipment. 

 

Upgrade & Tune-up Services:

Q: How long will it take to upgrade my system?
A: Due to the popularity of this site we have a 2+ week handling time on all upgrades. I have a page dedicated to ETA times here.

Q. Are you a good tech?
A.  Simply put, bad techs do not stay in business.  My work has been featured in the Google Inc building, Nintendo of America headquarters, Museum exhibits, +Youtubers such as MylifeinGaming, The GamingHistorain & Mike Matei. View my testimonials page here for more customer feedback.

Q: Do you offer discounts if I send multiple consoles for mods?
A: Currently I only offer discounts on wholesale purchasing of parts and kits. No discounts are offered on labor/mods.

Q: Hey I saw a guy selling a mod for less. Can you price match?
A: A wise man once said "No One Wins the Race to the Bottom"  I offer the best prices for the customer & the business. This is not WallyWorld Mods:) You can view Wallyworld mods here

Inventory:

Q: Are your items in stock and ready to ship?
A: If the item or upgrade service is not available a "SOLD-OUT" bulletin will be posted on the listing.  Sold-Out items can not be added to cart or purchased.

 

PAYMENTS:

Q: How do I pay for my mod or repair?
A: The website will accept Paypal or any Major Credit Card.

RETURNS & WARRANTY:


Q: Can I return a game, part or upgrade kit if I no-longer want it.
A: General store items have a 14day no hassle return policy minus shipping cost. Item must be returned in original unopened condition. Customer pays shipping.  Used Upgrade kits will not be accepted.

Q: Do the Mods & Repairs come with a Warranty?
A: RetroFixes assures you that we support our products with the same integrity and fairness that has always been a vital part of our reputation. Basically Mods/Repairs come with a no nonsense guarantee. RetroFixes does not provide written warranties on most of our products and currently there is no “lifetime” warranties on mods, repairs etc. Much depends on the type of repair, condition of original console and mods installed.

Note: Some high-end delicate upgrades/repairs will come with a very discrete tamper warranty seal on the bottom or inside of the console. These measure about 1/4" and are very small and removable. This decal is not indented to discourage you from opening the console or void the warranty if you choose to remove it.  The decal is a helpful indicator when determining covered warranties vs customer tampering and breakage. If you wish to opt-out of the warranty decal please let me know when placing the order.

Q: Do you cover repair cost if the system is returned for a covered warranty repair?
A: Yes, I will repair the item free of charge IF the system has not been abused or tampered with.