F.A.Q
General:
Q: How quickly do orders ship-out from your store? Is tracking included?
A: All items (non repairs) normally ship in 4-5 business days. We're a small shop and advertised times are estimates not guarantees. Tracking is included with all orders and emailed to customers.
Q: What about international orders?
A: Sorry international shipping is not offered.
Q: Is there a minimum purchase requirement?
A: Yes, the minimum purchase allowed is $15
Q: Where do I ship my console for servicing?
A: Every order is given exact instructions for shipment. Please contact us if you do not receive mailing instructions after payment. Ship your item to the address provided and write your order # number on the box. Very simple. RetroFixes is not responsible for items shipped to incorrect addresses.
Q: I need to change my order and add items. OR Can I cancel my order?
A: All sales are final with no exceptions. Pay attention to your cart and what you are purchasing.
Q: Can I email you regarding order updates?
A: You can, but I assure you I am working around the clock to get orders out on time.
Q: Who pays for shipping?
A: Customer is responsible for all shipping charges.
Q: How long will it take to upgrade my console?
A: This is a high demand website! I have a page dedicated to ETA times here.
Q: Did you receive my console? Was it delivered?
A: Your shipment tracking number is the golden ticket to information. The USPS website has a tracking and email notification system. They can email or text you when the item is safely delivered here.
Q: Where are you located?
A: In North Carolina.
Q: Can I send you a previously modded console, broken, barn-stored console or something with "issues" for an upgrade?
A: Ask before purchasing or risk a canceled order. We mainly offer preventative maintenance & upgrade services. Let me make this clear: Sending a broken console for a video upgrade or tuneup will have additional charges OR the order might be canceled. Currently I am only focusing on upgrade orders. Poorly modded or broken consoles will be returned unless pre-approved.
Ordering:
Q: When will your item be in stock?
A: If the estimated restock date is known it will be listed on the store page title.
Q: It's sold-out can I pre-order?
A: If PreOrders are allowed it will be clearly posted on the store page.
Q: Can I purchase a console via eBay/Amazon and ship directly to you for upgrades?
A: Yes but ask first. Make sure the seller places the RetroFixes order number on the box or have your contact info with the shipment.
Q: Can I cancel my order?
A: All Sales are Final. Orders can not be changed or canceled after payment.
Shipping:
Q: What about international orders?
A: Sorry international shipping is not offered.
Q: Should I include power adapters and controllers when I ship a console to you?
A: No, Send only the main console or item being worked on. I will not be held responsible for misc accessories hiding in packing peanuts.
Q: How much is shipping?
A: Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page.
Q: How should I pack a console?
A: USPS offers free shipping boxes at the Office. They do not offer free tape or padding. Make sure to use bubble wrap or foam. Plastic consoles are not invincible and will break if not properly padded and boxed. If in doubt use a UPS store. UPS will box everything and make your life easier. Please follow these safe shipping guidelines! I will not be held responsible for cracked or chipped consoles.
Q: How expensive is shipping a console to your shop?
A: Shipping a console here (28715) can be as low as $7. Try FedEx if USPS rates are above $15. I have seen $40 price differences between USPS and FedEx rates! You can use this shipping calculator for USPS price quotes: https://postcalc.usps.com/
Misc:
Q. Are you a good tech?
A. Bad techs do not stay in business. My upgraded consoles are in the Google Inc building, Nintendo of America headquarters & Museum exhibits. Plus many Youtubers such as MylifeinGaming, The GamingHistorain & Mike Matei. View my testimonials page here for more customer feedback.
Q: Do you offer discounts if I send multiple consoles for mods?
A: Currently I only offer discounts on wholesale purchasing of parts and kits. No discounts are offered on labor/mods.
Q: Hey I saw a guy selling a mod for less. Can you price match?
A: A wise man once said "No One Wins the Race to the Bottom" I offer the best prices for the customer & the business. This is not WallyWorld Mods:) You can view Wallyworld mods here
Q: Do you have a TERMS OF SERVICE page?
A: Yes, you can view it here
RETURNS
Q: Can I return a game, part or upgrade kit if I no-longer want it.
A: All sales are final with no exceptions. Pay attention to your cart and what you are purchasing.
